Privacy Policy

Last updated: 23 October 2026

Who we are

This website is operated by TAXLITE LIMITED, company number 08017575, referred to in this policy as “Taxlite”, “we”, “us” or “our”.

We are responsible for deciding how personal information collected through this website and our enquiry channels is used.

Registered office: 6 Soho Rd, Birmingham, B21 9BH

Contact email: info@taxlite.co.uk Telephone: 0121 515 0002

This policy explains how we handle information about website visitors and people who contact us. If you become a client, we will provide any additional privacy information relevant to our professional services.

Information we collect

Depending on how you interact with us, we may collect:

• Your name and contact details.
• Your business name and role.
• Information you provide about the services you need.
• Messages, correspondence and meeting requests.
• Technical information generated when you use the website, such as IP address, browser information and security or server logs.
• Information about cookie preferences, where a preference tool is used.

We collect information directly from you when you complete a form, contact us by telephone or email, or otherwise communicate with us. Technical information may be collected by the services used to operate and protect the website.

Please do not submit bank details, passwords, identity documents, tax reference numbers or other confidential records through the general contact form. We will agree an appropriate method if we need these documents.

Why we use your information

We use personal information to:

• Respond to enquiries and arrange meetings.
• Understand the support you are looking for.
• Take steps towards providing services you request.
• Maintain relevant correspondence and business records.
• Operate, maintain and protect the website.
• Meet applicable legal obligations and deal with legal claims.

We do not automatically add people who submit enquiries to a marketing mailing list.

Our lawful bases

Depending on the circumstances, we rely on:

Steps towards a contract

Where you contact us about services you want us to provide to you personally, we may need to use your information to take steps at your request before entering into a contract.

Legitimate interests

We may use information for our legitimate interests in responding to business enquiries, communicating with business contacts, maintaining appropriate records, protecting our systems and managing our business.

We consider whether those interests are balanced against your rights and reasonable expectations.

Legal obligations

We use information where necessary to comply with an applicable legal obligation.

Consent

Where we rely on consent for a specific optional activity, we will explain that activity when asking for consent. You can withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing that took place before withdrawal.

Who we share information with

We may share relevant information with service providers that help us operate the website and manage communications, subject to appropriate arrangements.

These may include:

• Website hosting and infrastructure providers.
• Email and communications providers.
• Contact-form or enquiry-management providers.
• IT support and security providers.
• Professional advisers, where necessary.
• Public authorities where disclosure is legally required.

In particular, our website is hosted by a third-party provider, and enquiries sent through our form are stored with our cloud database provider. Our typefaces are loaded from Google Fonts, which means your browser connects to Google and shares your IP address with it.

We do not sell personal information.

International transfers

Some service providers may process information outside the UK.

Where this happens, we rely on UK adequacy regulations or appropriate safeguards, such as the UK International Data Transfer Agreement or Addendum. You can contact us for more information about these safeguards.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

When deciding retention periods, we consider:

• Whether an enquiry is ongoing.
• Whether the information is needed for an existing client relationship.
• Relevant legal, regulatory and professional obligations.
• Whether records are reasonably needed to establish, exercise or defend legal claims.

Where an enquiry becomes a client engagement, the relevant client privacy information and retention arrangements will also apply.

Keeping information secure

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Your rights

Depending on the circumstances and applicable law, you may have the right to:

• Ask for access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase information.
• Ask us to restrict how we use information.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on consent.

These rights are not absolute and may be subject to legal conditions or exceptions.

Your right to object

You may object to processing based on legitimate interests for reasons relating to your particular situation.

If your information is used for direct marketing, you can object to that use at any time.

To exercise your rights, email info@taxlite.co.uk. We may need to verify your identity before responding.

Automated decisions

We do not use information collected through this website to make solely automated decisions that have legal or similarly significant effects on you.

Cookies and visitor statistics

Our current website plan does not include optional visitor analytics or advertising tracking.

This website does not set cookies for analytics or advertising. Our hosting provider may use strictly necessary technical measures to deliver the site securely.

Complaints

Please contact us if you have concerns about how we handle your information.

You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator.

Website: https://ico.org.uk/make-a-complaint/

Changes to this policy

We may update this policy to reflect changes to our website, services or information-handling practices.

The latest version will be published on this page.